Step 2:
Connect with the person you’re concerned about
“We must be able to connect with one another at work. In a separate survey, Gallup found that only four in 10 employees feel that someone at their job cares about them as a person. This reflects a level of disengagement that may result in presenteeism, absenteeism and accidents on the job, even for people without diagnosed mental health problems.”
How do I connect?
The workplace can add formalities that might make it feel uncomfortable to reach out to a struggling employee or coworker. Below are some tips to help you start those critical conversations.
Say something. It can make a huge difference.
Friends and family can make all the difference in a person’s recovery process. And since most people spend more of their waking hours at work than anywhere else, co-workers and supervisors can also play a vital role.
You can help your co-worker or employee by recognizing the signs of mental health problems, connecting with them and helping to guide them to professional help.
Why don’t people speak up when they see others in distress? The most common reasons are:
Fear of invading privacy
A perception that it is not allowed or not businesslike to reach out
A lack of comfort and not knowing how
Why don’t people seek help on their own? When asked, most people report:
They don’t want to admit that they are unwell
They are afraid that it will adversely affect their work status
They are embarrassed due to the stigma of emotional distress and mental illness
They feel isolated and alone
How do I offer support?
Simply expressing your concern and support
Remind your co-worker or employee that help is available and that mental health concerns can be treated
Ask questions, listen to ideas and be responsive when the topic of mental health comes up
Reassure your employee or co-worker that you care about him or her
Include your co-worker or employee in all workplace activities—continue to invite him or her without being overbearing
Educate others so they understand the facts about mental health and do not discriminate
Treat everyone with respect, compassion and empathy
How do I start the conversation?
Try leading with these questions and make sure to actively listen to your employee, co-worker, friend or family member’s response.
“I’ve been worried about you. Can we talk about what you are experiencing? If not, who are you comfortable talking to?”
“What can I do to help you discuss these issues with your parents or someone who cares about you?”
“What else can I help you with?”
“I am someone who cares and wants to listen. What do you want me to know about how you are feeling?”
“Who or what has helped you deal with similar issues in the past?”
“Sometimes talking to someone who has had a similar experience helps. Do you know of others who have experienced these types of problems who you can talk with?”
“It seems like you are going through a difficult time. How can I help you to find help?”
“How can I help you find more information about mental health concerns?”
“I’m concerned about your safety. Have you thought about harming yourself or others?”
Do’s and don’ts of connecting
Don’t
Be judgmental
Attempt to diagnose
Try to solve the problem yourself
Assume the role of a counselor
Do
Start the conversation
State your observations
Ask what you can do to help
Act like a normal, caring person
Tips For Talking about Mental Health concerns
Know how to connect people to help
Communicate in a straightforward manner
Whenever possible, try to discuss the topic when and where the person feels safe and comfortable
Watch for reactions during the discussion and slow down or back up if the person becomes confused or looks upset
By following these basic guidelines, employees and supervisors can connect with an employee in need. Once that connection has been made, it is time to move to the final step—understanding the way forward.
Listen to what they say.
Through this stage, the most important step is to listen. You don't need to judge, think or respond immediately, just listen and empathize with their situation. Listening leads to understanding.